E-Billing: Sign Up!

Effective March 1, 2023

Effective March 1, 2023, a $2.00 fee will be charged for paper utility invoices.

To ensure you avoid a paper statement fee, please sign up for E-billing before March 1, 2023 and your invoices will be sent directly to the email you provide.

Starting January 2025, monthly Utility Billing will begin.

Please note that at this time, Ebilling is available for homeowners only.

If you are a tenant, you are not able to sign up without your landlord signing up as well. With that being said, also note that you do not need to sign up if your landlord has previously registered for this service at the rental property.

Information on Utilities Rate Increase

Changes to Water & Wastewater Rates

Effective October 1, 2025
Your November 2025 utility bill will reflect the new water and wastewater rates.

How does the Town’s water and wastewater system work?

  • Water: Our water comes from Lac St. Cyr. It’s pumped to the Water Treatment Plant, cleaned and treated, then distributed through underground pipes to your home.
  • Wastewater: Used water from your home flows through the sewer system to the Wastewater Treatment Facility. After treatment, it is safely released back into the environment.

What are the costs of running the water and wastewater systems?

The cost of running the system includes:

  • Insurance for facilities, vehicles, and equipment
  • Staff wages to operate and maintain the system
  • Power, gas, and fuel
  • Debt payments for past upgrades
  • Materials and supplies needed for day-to-day operations

The Town switched to “User Pay – Full Operating Cost Recovery” Utility Rates in 2024. What does it mean?

  • Full Cost Recovery: All water and wastewater costs are covered by utility fees (in the past, it was partially covered by property taxes)
  • User Pay: You pay based on how much water you use, heavy users pay more, while those who conserve water can lower their bills
  • Annual Review: Rates are reviewed annually to stay fair and keep the system properly funded.

Why did the Town switch?

  • More transparent method to track costs and funding that ensures there are enough funds to operate our systems properly
  • It ensures fairness to residents as all costs are covered by utility fees (as opposed to partially funded by general taxes)
  • It provides residents with an opportunity to control their utility costs by managing their usage

What is included in my Utility Rate?

  • Service Charges: Cover the costs that don’t change with how much water flows through the system (like insurance)
  • Usage Charges: Cover the costs that depend on how much water flows through the system (like power and fuel)
  • Replacement Charges: Cover the partial cost of future replacement of the water and wastewater systems

Why did the Town add the Replacement Charges to our utility bill?

Just like furnaces or hot water tanks, our water and wastewater systems wear out and eventually need replacement.

  • In the past, these upgrades were funded mostly through provincial grants and borrowing.
  • With less provincial funding available, Council created a Reserve Fund to be better prepared for future replacements.
  • The Reserve Fund acts as a “Savings Account” for funding part of the future replacement and improvements.
  • Replacement charges on your bill are your contribution into this “Savings Account” to help pay for part of the upgrades.

Are the new rates different from the last year?

The 2025/2026 rates are slightly higher than last year because:

  • Insurance costs have risen.
  • A major maintenance project was completed at the Water Treatment Plant.

Example: Monthly Bill for a Household Using 10m³ of Water

Charges

2025/2026 Rates

2024/2025 Rates

Water Service

$17.91

$17.00

Water Consumption

10m³ × $1.37 = $13.70

10m³ × $1.31 = $13.10

Water Replacement

$7.00

$7.00

Wastewater Service

$36.77

$36.10

Wastewater (based on water used)

10m³ × $1.01 = $10.10

10m³ × $1.00 = $10.00

Wastewater Replacement

$3.50 (2025), $5.00 (2026)

$3.50

Total Bill

$88.98 (2025) / $90.48 (2026)

$86.70

QUESTIONS? Please call 780-645-4481 or email at utilities@town.stpaul.ab.ca

Did you know we continue to live stream Regular Council Meetings & Committee of the Whole Meetings? Visit our website page dedicated to the live stream, agenda and previously recorded meetings: https://www.stpaul.ca/townhall/live-stream-meetings

Sign Up for E-Billing

The Town of St. Paul is now offering a free e-Billing option to customers with Utility accounts. With this service customers can opt-out of receiving a paper invoice through the mail and instead elect to receive their Utility Invoice via e-mail.

To get started, simply fill out the form below.  

Choosing to sign up for e-Billing will not affect the way you pay your Utility invoices. Customers will continue to have the following options for payment: at your bank, through the mail, Online/Telephone banking,in-person by Cash, Cheque, Visa, MasterCard, and Interac. An after-hours drop-box is available for use at the front entrance of the Town Office.

PLEASE NOTE: If you change your email address, you will be responsible for contacting the Utilities Department with your new information. Non-receipt of your e-Bill is not justification for late payment and penalties will apply. If you do not receive your expected e-Bill or have further questions about e-Billing, please contact the Utilities Department at 780-645-4481.

 

The home owner is required to opt in, in order for the tenant to be eligible to receive their invoice via e-billing.

Automatic enrollment in future paperless notifications such as Tax Notices, Statements, Business/Animal License Renewals, etc.

By selecting accept from the drop down menu, I signify that I, the subscriber, have read and agree to the terms as follows:

  • The e-statements for notices/bills will be provided to the subscriber via email, as a PDF attachment, to the email address listed above.
  • It is the subscribers' responsibility to provide the correct email address to the Town of St. Paul and to inform Town of St. Paul in writing of any changes to this address. Non-receipt is not justification for late payment and penalties will not be waived as a result.
  • When you agree to the terms and conditions of this service you will no longer receive a paper copy of your notice/bill.
  • In the absence of evidence to the contrary, a person who opts to receive notices by electronic means is presumed to have received the documentation within 7 days of it being sent. 

 

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Utility Bills Notice

Due to the Canada Post strike, Town of St. Paul utility bills are available through the following options: - Visit the Town Office to pick up a copy of your bill. - Call the Finance Department at 780-645-4481, and staff can provide your billing information over the phone after a quick verification process. - Sign up for eBilling to receive your utility bills directly by email.

EBilling - Sign Up