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Clarification About Your Utility Bills

March 21 2024

Due to a computer software issue, the amounts on your last two utility bills were based on estimates rather than actual usage data.

To rectify this situation, your latest bill includes adjustments to accurately reflect your actual utility usage for the affected billing periods. We have taken comprehensive steps to address and resolve the software issue to prevent any future discrepancies.

Your understanding and patience are greatly appreciated as we work to ensure accuracy and transparency in your billing. Should you have any questions or need further clarification, please do not hesitate to contact us at 780-645-4481.

We apologize for any inconvenience this may have caused.

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