Have a complaint?
Planning & Development strives to operate in a professional and courteous manner. It is also focused on treating its clients and partners in an open, transparent and timely manner.
There is no fee for filing a complaint.
- Departments
- Planning & Development
- Complaints
What is the process that staff will take?
As per Council's policy, the Town will not act on anonymous complaints.
Process and Guidelines
- Complaints are dealt with promptly and resolved as quickly as possible;
- Staff treat complaints as confidential and protect complainant's privacy according to the FOIP Regulations;
- Complaint investigations are fair, impartial and respectful to parties involved;
- Complainants are advised of their options to escalate their complaint if they are dissatisfied with treatment or outcome;
- Complainants are provided clear and understandable reasons for how decisions on the complaints were made;
- Updates are provided to complainants during investigations, although all details and follow up are not necessarily disclosed as some information may be protected under the FOIP Regulations;
- Complaints are used to assist in improving services, internal practices and procedures.
Where do I send my complaint to?
Step 1: Completed applications can be mailed or emailed to:
Attn: Planning & Development
Box 1480
St. Paul, AB T0A 3A0
Email: pd@town.stpaul.ab.ca